Good to know
Policies.
The details that keep every stay seamless.
At The Zen Pacific Orlando, the comfort, privacy and wellbeing of our guests come first. We kindly ask all guests to observe the policies below to ensure a seamless and harmonious stay.
Property
Smoking
- The Zen Pacific is a non-smoking property, including all guest rooms and indoor spaces.
- A $1,000 deep-cleaning fee applies if smoking occurs in a guest room.
Pets
- Up to two pets per room, each a maximum of 25 lbs, at $30 per pet, per night.
- Three pet-friendly room types are available, with a plush bed, bowls and treats provided.
- Service animals are welcome throughout the hotel at no charge.
- Please use the Do Not Disturb sign when a pet is unattended in the room; pet waste stations are located throughout the grounds.
Resort fee
- A resort fee of $45 per room, per night covers valet parking, hotel-wide Wi-Fi, the 24-hour fitness center and daily classes, pool amenities and towels, turndown service, the business center, local calls, the theme-park shuttle, and in-room coffee and tea.
- Charged at check-out, separate from the room reservation; it cannot be paid with loyalty points.
Parking
- Complimentary valet at the porte-cochère, and self-parking in the covered garage with room-key access.
- EV charging stations are available first-come, first-served. Garage clearance is 7 feet — please contact the front desk for oversized vehicles.
Wi-Fi
- Complimentary high-speed Wi-Fi throughout the hotel. Network: Zenpacific-Guest — no password; simply accept the terms on the splash page.