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Privacy Notice.
Legal

Privacy Notice.

How we collect, use, and protect your personal data — and the choices you have.

Your privacy matters to us. This notice explains how The Zen Pacific Orlando collects, uses, and shares your personal data when you visit our website, stay with us, or otherwise interact with our services — and the choices you have. We may update it from time to time; the date below reflects the latest revision.

Information we collect

Identity & contact

  • Name, salutation, phone, email, postal address, date of birth, and similar identifiers.

Reservation & payment

  • Booking and stay details, payment-card data, and — where required — passport, visa, or other official identification.

Travel profile & preferences

  • Arrival and departure, nationality, language, room and amenity preferences, dining and spa choices, and concierge requests.
  • Important dates such as birthdays and anniversaries, so we can mark the occasion.
  • Details of family members or companions you share, to make your stay comfortable.

Health & dietary (sensitive)

  • Dietary or accessibility needs, and spa/wellness information you choose to share, used only to provide the service you've asked for.

On-property & device data

  • CCTV in public areas for safety; and, online, your device, browser, IP address, and usage data collected via cookies and similar technologies (see the Cookie Policy).

How we collect it

The Zen Pacific Orlando

A 5-star luxury hotel 15 minutes from Walt Disney World, Universal Studios, and SeaWorld.

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Guest Services

My Personal ConciergeHotel PoliciesContact Us+1 (407) 917-9304guestrelations@zenpacorlando.com

Address

2875 S Orange Ave STE 500 #6020
Orlando, FL 32806

Front Desk

Open 24 hours

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Dining

Wellness & Recreation

Orlando Experience

Events & Celebrations

Directly from you

  • Through the website, reservations, on-property services, and customer support (calls may be recorded for quality).

From partners & other sources

  • Travel agents and booking platforms, marketing partners, and public sources — combined data is handled under this notice.

How we use it

To provide the service

  • Process bookings and payments, recognise you at check-in, honour preferences, and handle requests.

To personalise & improve

  • Tailor your experience, analyse use of our services, and improve what we offer.

Marketing (with your consent)

  • Send newsletters, offers, and surveys where you've opted in; you can opt out at any time.

Security & legal

  • Protect guests and the property, document incidents, prevent fraud, and comply with the law.

Sharing & disclosure

Service providers

  • On-property partners (spa, dining, transport) and digital providers (hosting, payments, analytics, email) — limited to what's needed to deliver their service.

Advertising partners

  • To deliver marketing relevant to you, in line with your cookie and marketing preferences.

Legal & business

  • With authorities where required by law, and in connection with a merger, sale, or other business transfer.
  • We are not responsible for the practices of third-party sites linked from ours.

Your choices & rights

Marketing

  • Opt out anytime via the unsubscribe link in any marketing email, or by contacting us. Administrative messages about your stay will still be sent.

Your rights

  • Subject to applicable law, you may request to know, access, correct, or delete your data; opt out of the sale or sharing of personal information and targeted advertising; and limit the use of sensitive information.
  • You may use an authorised agent and, where available, appeal a decision. You will not be discriminated against for exercising these rights.

Retention, security & more

Retention

  • We keep personal data only as long as needed for the purposes described, our ongoing relationship with you, and our legal obligations.

Security

  • We use reasonable organisational, technical, and administrative measures; no system is 100% secure, so please tell us if you believe your data is at risk.

Minors

  • Our services are not directed to anyone under 18, and we do not knowingly collect their data.

International transfers

  • Your data may be processed in countries outside your own, including the United States, with appropriate safeguards where required.

Contact us

Reach our team

  • The Zen Pacific Orlando, 2875 S Orange Ave STE 500 #6020, Orlando, FL 32806.
  • For any privacy question or to exercise your rights, contact guestrelations@zenpacorlando.com.

Your privacy

Questions or requests?

To ask about your data or exercise your rights, our team is a message away.

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